Frequently Asked Questions
How long does it take to process an order?
Orders are usually processed within 1–3 business days before being shipped.
How long does shipping take?
Shipping times vary depending on your location, but most orders arrive within 3–7 business days.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times may vary based on your country.
What if I receive a damaged or incorrect item?
Please contact us immediately, and we’ll arrange a replacement or refund as quickly as possible.
Can I return a personalised item?
Personalised items are usually non-refundable unless they arrive damaged or defective.
What materials are your products made from?
Our products are made using high-quality materials such as durable 3D printed filament, wood, and premium wax for candles.
How can I contact customer support?
You can reach us through our contact page or email, and our team will be happy to assist you.